Klipshin LLC ("Klipshin", "we", "us") sets up and runs front and back office systems for small businesses. This policy tells you what information we collect, how we use it, who we share it with and the choices you have. It applies to klipshin.com, to calls and texts with 843.568.5544 and to email with klipshin.com addresses.
01Information we collect
Information you give us. Your name, company, email address, phone number and the message you send us through our website form, by email, by phone or by text.
Call and text records. When you call or text us, our phone system keeps the phone number, the date and time, the content of text messages and any voicemail you leave.
Client information. If you become a client, we also collect business contact and billing details and the information we need to set up and run your systems, such as access to the tools you use.
Technical information. When you visit our website, our website host and our font provider (Google Fonts) receive basic technical data, such as your IP address and browser type, so that they can deliver the pages. We do not use advertising or tracking cookies.
02How we use information
We use your information to:
- reply to your questions and requests
- schedule calls and meetings
- provide, support and improve our services
- send service, account and billing messages
- keep our systems secure and prevent misuse
- obey the law
We do not sell your personal information.
03Text messages
We send text messages only to people who agree to get them. We text about your inquiry, scheduling and service for clients. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or reply HELP for help. Our SMS terms give the full details.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
This rule applies to all of the sharing we describe in this policy.
05Information we handle for our clients
When we run systems for a client, we handle information about that client's own customers, such as a caller's name, phone number and message. We handle that information for the client and follow the client's instructions. The client owns that information, and the client's privacy policy applies to it. We use it only to provide our services to that client.
If you called or texted a business that uses Klipshin, please contact that business with questions about your information. We will help the business answer your request.
06How long we keep information
We keep information only as long as we need it for the purposes in this policy, or longer if the law requires it. When a client leaves, we give the client an export of its data within 30 days. We then delete or return the data as our agreement with the client says.
07Security
We use reasonable steps to protect your information, such as limits on who can see it and password protection on our accounts. No system is fully secure, so we cannot promise that information will never be lost or seen by someone who should not see it.
08Your choices
- Texts. Reply STOP to any text from us to stop all texts. Reply START to begin again.
- Email. Tell us that you do not want more email from us, and we will stop. We can still send messages about an active service agreement.
- Your information. You can ask us to show you, correct or delete the information we have about you. Email info@klipshin.com. We will reply within 30 days. We may need to confirm who you are first.
09Children
Our website and services are for businesses. They are not for children under 13, and we do not knowingly collect information from children under 13.
10Changes to this policy
We may update this policy. When we do, we change the date at the top of this page. If a change is important, we also put a notice on our website.