You are on the job when the phone rings
Owner-operated service businesses where every missed call can be a lost customer.
Front and back office systems for small business
We run the busywork.You run the business.
We set up the systems that answer calls, book jobs and chase the paperwork. Then we run them for you, in the tools you already use. The first fix is often missed calls or scheduling.
Based in Mount Pleasant, SC. Call or text 843.568.5544.
One bottleneck, one easy fix
Before
2:14 PM. Missed call.
Voicemail picks up. Nobody calls back. The customer books the next business on Google.
After
- Missed call(843) 555-0142 · 2:14 PM
- Text sent back41 seconds laterSorry we missed you. Want us to book a time? Reply with a day that works.
- Estimate bookedThursday · 9:00 AM
The busywork
Every day, the same work shows up.
Calls come in while you are on a job. Estimates wait on a follow-up. Reminders, reviews and invoices live in someone's head or on a sticky note.
Who we help
More work than hands.
We work with small businesses where the admin work keeps the owner and the team from the work that pays. If any of these sound like you, we can help.
There is no one to hand the admin to
Small teams without an office manager, where the paperwork lands on whoever has a minute.
Your week runs on appointments
Bookings, reminders, reschedules and no-shows take up hours the team does not have.
You are growing faster than your staff
More calls, quotes and invoices than people to handle them, and no budget for a full-time hire yet.
Contractors, clinics, salons, property managers and professional offices all run into the same busywork.
What we run
Where we usually start.
These are the places lost time usually hides. Most businesses start with one and add the next once it runs on its own.
01
Front desk
Calls and messages, answered.
Missed callers get a text back within 60 seconds. After-hours calls get answered.
02
Scheduling
Booked, reminded, on time.
Customers book from a text or your website. Reminders go out before every appointment.
03
Reputation
Every job asks for a review.
Every finished job gets a review request. Low scores alert you the same day.
04
Back office
One place to run the business.
Customers, jobs, quotes and invoices in one view, in Jobber, Housecall Pro or QuickBooks.
Where AI helps, we use it. It summarizes voicemails, sorts new inquiries and drafts replies for your review. A person stays in charge of quotes, dates and anything that touches money.
Find your first bottleneck
How it works
From first call to booked job.
One example of a front desk setup. Each step runs on your tools and follows your rules.
You keep your number|A person stays in charge
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01
An inquiry comes in
A call, a web form or a Google message arrives while you are on a job or after hours.
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02
An instant reply
The caller gets a text within a minute, before they call the next business on the list.
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03
A short intake
A few questions collect the name, the address and what they need. The request is sorted before it reaches your team.
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04
Your team reviews
Routine requests go straight to booking. Anything unusual comes to you first. Quotes and dates stay with a person.
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05
The job is booked
The appointment lands on your calendar. The customer gets a confirmation and a reminder.
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06
Logged and reported
Every inquiry is tracked from the first call to the finished job. The results show up in your monthly report.
Working together
Your first 90 days.
We start with where your time goes. We prove the first fix works, then take on the next one.
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Week 1
We sit down with you
An hour with you and your team. We map where the time goes, what slips through and where you start.
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Weeks 2 to 3
The first fix goes live
Usually the front desk. Missed calls get a text back and new leads land in one place.
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Month 2
We add the next piece
Scheduling, reminders, reviews or the back office. Whatever we found costs you the most time.
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Month 3
We review it together
We check the results against where you started, fix what needs fixing and pick the next bottleneck.
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Ongoing
We keep it running
You run the business. We run the systems and adjust them as the business changes.
What you see every month
A report, not a guess.
Each month you get a short report, measured against the baseline we record in week 1. You see what the systems handled and what it was worth.
Monthly reportMeasured against week 1
- Missed calls caughtCalls you could not answer that got a text back.
- Reply timeHow fast new inquiries hear back from you.
- Appointments bookedJobs that came through the system.
- Reviews requested and earnedRequests sent and new reviews posted.
- Hours backTime your team no longer spends on the busywork.
Why Klipshin
You will not be a ticket number.
We are a small business that works with small businesses. You get a partner who picks up, not a help desk.
One contact
You work with one person who knows your business.
Set up and run for you
We set it up, run it and fix it when something changes. You do not learn new software.
Local
Based in Mount Pleasant. We meet at your shop, your office or your truck.
Flat monthly pricing
One price, scoped to your business. No per-seat fees.
Pricing
How pricing works.
Every engagement starts with a short conversation about what you need. You get a written proposal before you commit to anything.
Setup
We map your week, connect your tools and launch your first fix. Your number stays the same.
Your plan
We run the system, fix what breaks, make small changes and send your monthly report.
Projects
Bigger fixes, such as a new booking flow or a connected back office. Quoted flat before we start.
Phone, texting and software usage are listed in your proposal.
Get in touch
Find your first bottleneck.
Tell us what takes too much of your week. We will start with a short conversation, then tell you what we can take off your plate and what it costs.